Committed to a Secure and Comfortable Ride Experience
Your Safety, Our Priority
At PointPe, safety is at the core of everything we do. Whether you are a passenger or a partner driver, we are dedicated to providing a secure and reliable service. Here's how we ensure safety for everyone involved.
- Verified Drivers
- All our drivers are thoroughly verified through a comprehensive background check, including Aadhar, Vehicle RC, and DL verification.
- 24/7 Customer Support
- We are available around the clock to assist you with any questions or issues you may face during your ride.
- Live Ride Tracking
- Track your ride in real-time and share your trip status with friends or family for added peace of mind.
- Emergency Assistance Button
- In case of an emergency, use our in-app SOS button to alert our dedicated response team instantly.
- Safe Pick-up and Drop-off Points
- We recommend secure pick-up and drop-off locations, ensuring a safe and convenient experience.
- Ride Ratings and Feedback
- Your feedback matters. After each ride, rate your experience so we can maintain the highest standards of safety.
- Mask and Hygiene Guidelines
- We enforce strict hygiene measures to protect your health, including mask-wearing and regular sanitization of vehicles.
If you have any other safety related issue, please click below button
24 x 7 Customer Support
Our 24/7 customer support ensures help is always available, day or night. For customers, assistance with booking, ride issues, or app questions is just a call or message away. For our partners and drivers, we provide dedicated support to resolve road challenges, navigate routes, or address technical difficulties, ensuring you have reliable help whenever it's needed to maintain a seamless service.
Two-way Rating System
We utilize a two-way rating system to promote transparency and quality. After each ride, customers and drivers rate each other, fostering a respectful and trustworthy environment. This feedback loop allows us to address any concerns, encourage good behavior, and maintain high standards of service for both sides, contributing to a safer and more reliable experience for everyone.
Live Tracking
Live tracking is integrated into our app for enhanced security and convenience. Customers can follow their ride in real-time and share the status with friends or family, ensuring peace of mind. Drivers benefit from accurate GPS navigation, minimizing route issues and ensuring timely pickups. This feature guarantees a smoother, more predictable journey for both parties, enhancing overall safety.
What Our Users Are Saying
"I always feel safe when booking a ride through this app. The drivers are well-behaved and the 24/7 customer support gives me confidence to travel even at odd hours. The live tracking feature is a great addition, and I always share my ride status with my family for extra security."
ASAnjali Sharma
New Delhi
"I appreciate the safety measures this app takes. Every driver I've ridden with has been verified, and I love the two-way rating system—it keeps everyone accountable. The support team is responsive, and it's reassuring to know they're just a call away in case anything goes wrong during the ride."
RSRakesh Singh
Chamoli, Uttarakhand
"Safety is a top priority for me, and this app never disappoints. The emergency SOS button is a great feature, though I’ve never had to use it. The real-time tracking keeps my family in the loop, and I trust the drivers here more than any other service I've used."
PRPriya Rawat
Rudraprayag, Uttarakhand