Privacy Policy

Information We Collect

We collect various types of personal data to provide you with a better and more personalized experience. The types of information we collect include:

• Personal Identification Information:

  Name, phone number, gender, date of birth, email address, Aadhar card (for verification), payment details, and address.

• KYC Information for Drivers/Vehicle Owners:

  Identity verification, vehicle verification, driver’s license verification, bank account details or UPI address for payout purposes.

• KYC Information for Customers:

  In some cases, we collect identity verification documents, such as Aadhar verification, for customers.

• Usage Data:

  Information about how you interact with our Services, including device information, app usage, and location data.

• Media Uploads:

  Photos, videos, and other media uploaded by users for the purpose of verification, ride requests, or profile management.

How We Collect Information

• We collect information from you when you:

  • Register or create an account with PointPe.
  • Book rides or request services through our platform.
  • Upload media through our app for verification or other purposes.
  • Complete KYC verification for drivers, vehicle owners, or customers.
  • Interact with customer support or provide feedback.

We may also collect information automatically through your use of our Services, such as location data, device information, and usage statistics.

How We Use Your Information

Your personal information is used to provide, maintain, and improve the Services we offer. Specifically, we use your data for the following purposes:

• Account Management

  To create and manage your user account, verify your identity, and provide customer support.

• Service Delivery

  To facilitate the booking of rides, process payments, and ensure the safe operation of our platform.

• Communication

  To send you transactional updates, notifications, promotional messages, and alerts related to your account and bookings.

• Analytics and Improvement

  To analyze user behavior and improve the functionality of our app and website.

• Media Uploads

  To upload and store images, videos, or other media content that you provide, such as during the verification process or for ride-related requirements.

• KYC Process

  To verify the identity of drivers, vehicle owners, and customers as part of the Know Your Customer (KYC) process, including identity verification, vehicle verification, driving license verification, and bank account details or UPI address for payout purposes.

KYC Process & Data Transmission

To ensure the security and compliance of the KYC process, PointPe uses CashFree Payments Network and API Setu for securely handling and verifying sensitive data. The following data transactions are handled securely via these platforms:

• Driver/Vehicle Owner KYC

  Includes identity verification, vehicle registration details, driving license verification, and bank account or UPI address for payout purposes. These verifications are processed via CashFree Payments Network and API Setu.

• Customer KYC

  In some cases, we collect Aadhar card verification for customers, which is processed through CashFree Payments Network and API Setu as well.

All these transactions are protected by the Government's API Setu platform and CashFree Payments Network, ensuring that your data is securely processed and stored. PointPe guarantees that these payment and financial transactions are handled only through CashFree Payments Network, which is fast, secure, and trusted.

How We Transmit and Process Your Data

As part of our operations, PointPe uses PingNow as its API endpoint for transmitting and processing user data. The data you submit through our app is securely transmitted to pingnow.pointpe.in, which processes the information for ride bookings, payment transactions, and other related services.

PointPe also uses Firebase to securely upload and store user-uploaded media such as profile photos, documents for verification, and ride-related media. These media files are then retrieved and displayed via our CDN service at cdn.pointpe.in, ensuring fast and reliable access to media across the app and website.

This infrastructure ensures that your data is securely transmitted and accessed through reliable and trusted platforms.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following scenarios:

• Service Providers

  We may share your data with trusted third-party vendors who help us operate our Services, including payment processors, hosting providers, and cloud storage services.

• Legal Compliance

  We may disclose your data to comply with legal obligations, such as a subpoena or court order, or in response to a request by government authorities.

• Business Transfers

  In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention

We will retain your personal data for as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you choose to delete your account, we will retain certain information as required by law, or for business purposes.

Your Data Security

We take your data security seriously and use commercially reasonable measures to protect your information. This includes encryption during transmission (such as SSL/TLS encryption), secure storage, and other safeguards to protect your personal information.

Despite our efforts, no security system is 100% secure, and we cannot guarantee the absolute security of your data. By using our Services, you acknowledge and accept this inherent risk.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us analyze website traffic, personalize content, and track your interactions with our Services. You can control cookies through your browser settings.

Your Rights and Choices

You have the right to:

• Access

  Request access to the personal data we hold about you.

• Correction

  Request that we correct any inaccurate or incomplete data.

• Deletion

  Request that we delete your account and personal data. Please also Read Data Policy

• Opt-out

  Opt-out of marketing communications at any time.

To exercise these rights, please contact us at data-safety@pointpe.com.

International Transfers

Your personal data (Note:-Our concern is primarily related to server, technology, and marketing aspects. We do not store your data outside of the country, unless explicitly stated. However, we are continuously working to enhance our infrastructure by establishing more advanced technologies and data centers, either in-house or region-specific, as well as country-specific, to better serve our users.) may be transferred to and stored in locations outside your country of residence, including to countries that may not have data protection laws equivalent to those in your jurisdiction. By using our Services, you consent to the transfer of your data as described in this Privacy Policy.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any material changes by posting the updated policy on our platform. The updated policy will be effective as of the date stated at the top of this page.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
PointPe Data Safety Team
Email: data-safety@pointpe.com