Customer Agreement

Definitions

We collect various types of data to provide you with the best possible service. This data includes:

• Customer

  A person who uses the services provided by PointPe to book a ride.

• Platform

  The online platform provided by PointPe, accessible through its website or mobile application, through which rides are booked.

• Fare

  The total charge for the ride, including base fare, taxes, platform fees, and any additional charges applicable.

• Platform Fee

  A fee charged by PointPe for providing the online platform and facilitating the booking, payment, and coordination of the ride.

• Commission

  The platform fee charged by PointPe to vendors for each booking made through the Platform.

Services Provided

All data is processed to ensure smooth operations, as follows:

• PointPe offers an online platform to facilitate the booking of cab rides by customers. The platform enables customers to connect with third-party vendors (drivers and vehicle owners) to book rides at public fare rates. The fares are set by the respective vendors, subject to availability and demand.

• PointPe does not own or operate the vehicles nor does it provide transportation services. The vendors (drivers/vehicle owners) are independent contractors, and any agreements made regarding ride services are directly between the customer and the vendor.

Charges and Fees

Here are information about charges, fee & taxes

Platform Fees:

• 5% Commission

  PointPe charges a 5% commission on the total fare from the vendor side for each booking made through the Platform. This commission is charged as a platform service fee.

• 2% Platform Fee

  A 2% platform fee will be charged to customers for using the PointPe platform to facilitate booking and payment processing. This fee is applied on top of the ride fare and any additional charges.

Taxes:

• 5% Tax (GST)

  In addition to the platform fees, PointPe will charge a 5% tax on the total platform fee charges. This tax is collected from the customer and will be included in the final fare charged.

Payment Processing

• How we process payment

  All payments made through the PointPe platform for booking rides are processed through trusted third-party payment gateways, such as CashFree Payments Network. PointPe is not responsible for any issues or errors arising during payment processing.

Booking and Ride Terms

• Booking Process

  Customers can book a ride through the PointPe platform by selecting the desired pickup and drop-off locations, along with the vehicle type, and confirming the booking.

• Cancellation Policy

  Cancellations may be made by customers through the platform, subject to the terms outlined in the PointPe Cancellation Policy. Cancellations may incur a fee, depending on the time and nature of the cancellation.

• Ride Availability

  The availability of rides depends on the vendors (drivers/vehicle owners) in the area. PointPe does not guarantee that a ride will always be available.

• Customer Obligations

  You agree to use the platform only for lawful purposes, and not to engage in any activity that may interfere with the proper functioning of the Platform or violate any laws or regulations.

KYC and Identity Verification

• Driver and Vendor Verification

  To ensure safety and security, PointPe requires all vendors (drivers/vehicle owners) to complete a Know Your Customer (KYC) process. This process includes identity verification, vehicle registration, driving license verification, and bank account details.

• Customer Verification

  In some cases, customers may be required to provide identity verification for booking purposes (e.g., Aadhar verification for identity verification), especially for high-value transactions or safety reasons. The KYC process for customers is performed through trusted third-party networks like API Setu and CashFree Payments Network.

Location Data

• Collection of Location Data

  PointPe collects location data for the purposes of tracking your pickup location during ride search and live tracking during an ongoing ride. This data is only used for the duration of the ride and is shared with the vendor for efficient ride management.

• Tracking and Safety

  To ensure customer safety, PointPe provides real-time tracking of the ongoing ride, which can be shared with family members or relatives. The tracking data is transmitted through a secure, encrypted link.

Data Security and Privacy

• Data Protection

  PointPe takes extensive measures to protect the data you provide, using encryption and secure storage systems. We do not store sensitive financial data, as all payment transactions are processed through CashFree Payments Network

• Data Deletion

  If you choose to delete your account, PointPe will remove all personal / payment related data from our servers and send a deletion request to third-party services to ensure that your data / data request token is deleted from their systems as well.

Limitation of Liability

• Platform Liability

  PointPe acts as a facilitator for ride bookings and does not provide transportation services. We are not liable for any damages, losses, or injury caused during your ride. Any disputes arising from the transportation service itself should be resolved directly between the customer and the vendor.

• Platform Availability

  PointPe does not guarantee uninterrupted service availability. We will not be liable for any service downtime due to technical issues, server maintenance, or unforeseen circumstances.

Indemnity

• Customer Indemnificatio

  You agree to indemnify and hold harmless PointPe, its employees, directors, and partners, from any claims, liabilities, damages, or expenses arising from your use of the Platform, including any violations of this Agreement or applicable laws.

Governing Law and Dispute Resolution

• Governing Law

  This Agreement shall be governed by and construed in accordance with the laws of the nation India.

• Dispute Resolution

  Any dispute or claim arising from this Agreement will be resolved through arbitration in accordance with the rules of the Indian Council of Arbitration (ICA). If the dispute cannot be resolved through arbitration, it shall be submitted for mediation under the rules of the Mediation and Conciliation Project Committee (MCPC).

Miscellaneous

• Amendments

  PointPe reserves the right to amend or modify this Agreement at any time. Any changes will be posted on the website or app, and the updated Agreement will be effective as of the date indicated.

• Severability

  If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect.

Contact Information

For any queries, concerns, or requests regarding this Agreement, please contact:
PointPe Legal Supprt
Email: legal@pointpe.com